Accessories and Veils (without florals):
- Eligibility: You may return accessories and veils (without florals) within 15 days of receiving your order, provided they are in their original, unused condition.
- Return Process: To initiate a return, please send us an email at firstname.lastname@example.org with your order details. Our customer support team will guide you through the return process and provide you with further instructions.
- Return Policy: We do not accept returns on our Sola wood floral arrangements due to their handmade nature and customization. However, if you have any concerns or need assistance with your order, please contact us, and we'll be more than happy to help resolve any issues.
At PAPIRO we strive to deliver exceptional products and customer satisfaction. If you have any questions or require further assistance regarding returns, please don't hesitate to reach out to us. We are here to ensure your experience with us is nothing short of extraordinary.
If you had an issue with your product, please send a photo to our team at email@example.com we are happy to work with our customers.
Please note; A return shipping label will be generated if you qualify for a return. There will be a $7.95 USD charge for this shipping label. Additional shipping costs and any other fees associated with sending your package back is the responsibility of the customer. All shipping charges with your order are non-refundable.
If you choose to exchange an order, please note that discount codes can not be applied to the order.
Returned items must be:
- Unworn, unused and in new condition
- In their original packaging
Note that we do not accept packages shipped with DHL, FedEx, UPS, or any other couriers. Packages that incur duties/customs or handling fees will be not be accepted. Please ship with USPS (United States Postal Service).
Once your return is received and checked, a refund or credit will be issued to you within 2 weeks to the same form of payment. If you choose to exchange an item, we will process the exchange item order as soon as your return is on the way back to our office.
Note that refunds vary on a case by case basis, and not all returns are treated the same so please contact us before sending your order back if you have any questions.